We aim to dispatch all orders received by 2pm on a working day on the day of the order and orders received thereafter by the end of the following working day.
All of our delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Please see estimated costs below.
We ship to many countries worldwide. Please see our International Delivery page for full details.
Standard UK delivery service is either Royal Mail 48 (Second Class, 2 -3 working days), Hermes (3 - 4 working days) or Parcelforce 48 (2 working days), dependent on weight. Should you wish, you may elect to upgrade to an express service, which offers you a faster service by Royal Mail 24 (First Class), Parcelforce 24 (1 working day), Parcelforce 24 by 12 noon and, in some cases, Royal Mail Special Delivery (Next Day by 1pm).
Standard delivery to all UK destinations (excluding the Channel Islands - see below) for orders weighing less than 2kg will be by Royal Mail 48 (Second Class). For all orders, you will also have the option of Hermes or Parcelforce.
As a rough guideline, if you select Hermes shipping at a cost of £4.96, you will be able to order up to approximately 12 x 1000-piece puzzles using this service.
Please note that the Parcelforce service is for delivery on working days, excluding weekends and bank holidays.
Channel Islands: standard delivery to the Channel Islands for orders weighing less than 2kg will be by Royal Mail 48 (Second Class). Orders weighing 2kg to 4kg will be delivered by Royal Mail 24 (First Class). Orders heavier than 4kg will be delivered by Hermes (3 - 5 working days).
Please note that delivery timescales implied by postal service names are indicative; we are unfortunately not able to guarantee those and cannot be held responsible for delays incurred by postal providers. Should it be essential that your order is received by a particular deadline, please contact us before placing an order to discuss and make necessary arrangements.
All Parcelforce parcels require a signature on delivery, so please give a daytime delivery address where you know someone will be available to sign for the parcel. If you wish, you may give us a different delivery address from your contact address. You can add this delivery address to your online account details when placing an order.
There is no extra charge for deliveries to Northern Ireland or the Scottish Highlands and Islands. However, please note that delivery timescales are often longer for some of the postcodes in these areas of the UK and some of the time specific services are not available for some of these areas. Please contact us if you require clarification.
Please remember to quote your full postcode when placing your order; this is required for all deliveries. Where paying by credit or debit card, please note that, in order to satisfy our security safeguard checks, your billing address does need to correspond to the address at which your card is registered.
If you do not receive your order within the indicated timescale and you require your order urgently, please contact us by phone or email.
|Delivery Service||Estimated Delivery Time||Delivery Cost|
|Royal Mail 48 (Second Class) up to 2kg||2 - 3 working days||£2.96 - £5.03|
|Royal Mail 24 (First Class) up to 2kg||1 - 2 working days||£3.86 - £5.19|
|Hermes Standard up to 15kg||3 - 4 working days||£4.79|
|Parcelforce 48 up to 30kg||2 working days||£9.12|
|Parcelforce 24 up to 30kg||1 working day||£9.74|
|Channel Islands up to 4kg - Royal Mail Second / First Class||2 - 3 working days||£2.96 - £9.87|
You are welcome to collect your order from our warehouse in Newton Abbot, Devon. Please contact us if you prefer to collect from us in person.
Our opening hours are 8.30am to 5pm.
Our warehouse address is:
6a International House
Heathfield Industrial Estate
Please see our International Delivery page for full details.