We aim to dispatch all orders received by 2pm on a working day on the day of the order and orders received thereafter by the end of the following working day.

All of our delivery charges are automatically calculated by reference to the weight of the products and the destination to which they are to be sent. Please see estimated costs below.

We ship to many countries worldwide. Please see our International Delivery page for full details.

Standard UK delivery service is either Royal Mail 48 (Second Class, 2 -3 working days), Evri - formerly Hermes - (3 - 4 working days) or Parcelforce 48 (2 working days), dependent on weight and your preference.

Should you wish, you may elect to upgrade to an express service, which offers you a faster service by Royal Mail 24 (First Class), UPS Express (1 working day), Parcelforce 24 (1 working day), Parcelforce 24 by 12 noon and, in some cases, Royal Mail Special Delivery (Next Day by 1pm).

As a rough guideline, if you select Evri shipping at a cost of £3.65, you will be able to order up to approximately 9 x 1000-piece puzzles using this service.

The costs shown on our website for Parcelforce and UPS UK services do not apply to Scottish Highlands & Islands or the Isles of Scilly. Please contact us for Parcelforce costs to these regions.

Channel Islands: We do ship to the Channel Islands and the costs and available services will be shown when you enter your postcode.

Please note that the Parcelforce service is for delivery on working days, excluding weekends and bank holidays. 

Please note that delivery timescales implied by postal service names are indicative; we are unfortunately not able to guarantee those and cannot be held responsible for delays incurred by postal providers. Should it be essential that your order is received by a particular deadline, please contact us before placing an order to discuss and make necessary arrangements.

Please give a daytime delivery address where you know someone will be available to take delivery of the parcel. If you wish, you may give us a different delivery address from your billing address. You can add this delivery address to your online account details when placing an order.

Please remember to quote your full postcode when placing your order; this is required for all deliveries. Where paying by credit or debit card, please note that, in order to satisfy our security safeguard checks, your billing address does need to correspond to the address at which your card is registered.

If you do not receive your order within the indicated timescale and you require your order urgently, please contact us by phone or email.

Estimated Delivery Timescales and Costs

Delivery Service

Estimated Delivery Time

Approx Cost

Royal Mail 48 (Second Class) up to 2kg

2 - 3 working days

£3 - £5

Royal Mail 24 (First Class) up to 2kg

1 - 2 working days

£3.70 - £5.20

Evri Standard up to 15kg

3 - 4 working days


Parcelforce 48 up to 20kg

2 working days


Parcelforce 24 up to 20kg

1 working day


UPS Express

1 working day



Collecting From Our Warehouse

You are welcome to collect your order from our warehouse in Newton Abbot, Devon. Please contact us if you prefer to collect from us in person. 

Our opening hours are 8.30am to 4pm.

Our warehouse address is:

6a International House
Battle Road
Heathfield Industrial Estate
Newton Abbot
TQ12 6RY

International Delivery

Please see our International Delivery page for full details.