We hope you will find our website easy to use and informative. Please use the menu to the left or browse the FAQs below to find answers to common problems.

If you do have any further questions, please do not hesitate to contact us.

Frequently Asked Questions

How do I create an account?

Creating an account is easy - simply click Login/Register at the top of any page, then click Create An Account and fill in the form on the next page.

If you wish to set up an account on behalf of a registered charity, please provide your charity number when creating an account to have your account set up as a charity and in order to be eligible to receive VAT exemptions on selected products.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express debit and credit cards as well as Paypal. All payments are through a secure payment gateway. Our payment methods page contains more information about how you can pay.

Why isn't my discount code working?

Most discount codes, including the newsletter subscriber discount, require you to be logged in to your account to redeem them. If you are logged in and the code is still not working, please check the terms of the coupon - it may have expired or not be usable with another offer.

If you think there is a problem with your code, please contact us to let us know and we will be happy to assist you.

How much do you charge for delivery?

To provide the best possible delivery charge for every order, shipping rates are calculated based on the weight of your order. Add items to your basket and click on the basket in the top right corner of any page for an estimated cost. This price is based on a standard UK mainland service.

For a full list of available services to your address, proceed to the basket page where you can enter your postcode and get an accurate quote. See our delivery page for details of all of our delivery methods.

Can I collect my order from your warehouse?

You are welcome to collect your order from our warehouse in Newton Abbot, Devon.

If you wish to collect your order, please select Collect In Person as the delivery method on the checkout page and contact us to arrange a time for collection. Please allow one working day for us to pick and prepare your order before collecting.

Do I have to order online?

We think our website provides the quickest, easiest and most secure buying experience. However, we understand that some customers don't like placing orders online so we are happy to take your order over the phone. Please call 01626 437290 to place a phone order.

Is there a minimum order quantity?

No, there is no minumum order quantity. However some items, such as collection buckets and boxes, have discounts for bulk purchases so it is well worth considering placing a larger order! 

Is there a discount for charities?

We don't offer a specific discount for charities, although registered charities can take advantage of VAT exemptions on some fundraising products, specifically collection buckets and boxes. To register as a charity, please create an account with your charity number - more details here.

What do I do if I want to return an item?

If you are not completely satisfied with your order, you can return the products to us, unused and in their original packaging, within 14 days of receipt. Click here for full details.

Do prices include VAT?

Yes, all prices shown on our website are VAT inclusive unless you are logged in with a charity account, in which case you will see some VAT exempt products at VAT exclusive prices. See our VAT exemptions page for more information on setting up a charity account.

What should I do if I experience problems?

If you experience problems with our website, we would be grateful if you could get in touch to let us know, so we can keep our site running as smoothly as possible.

If there is a problem with our website that is preventing you from placing your order, please call us on 01626 437290 to place your order over the phone with our customer services team.

What is PDK Charnwood Ltd?

PDK is owned by PDK Charnwood Ltd, which itself has over 30 years' experience of supplying fundraising products. Please see Charnwood Fundraising’s website for a wider range of fundraising products, some of which are not available through the PDK website.

Can you provide custom printed bucket/box labels?

Unfortunately we are currently unable to print customised labels for the forseeable future. We understand that this is a popular service and hope to be able to offer it again as soon as possible.

However, we can supply the front labels for the collection buckets and the wraparound labels for the sides of the collection boxes. You can easily print your own labels using these blank label sheets and an inkjet or laserjet printer.