Customer Service

We hope you will find our website easy to use and informative. Please use the menu to the left or browse the FAQs below to find answers to common problems.

If you do have any further questions, please do not hesitate to contact us.

Frequently Asked Questions

How do I create an account?

Creating an account is easy - simply click Login/Register at the top of any page, then click Create An Account and fill in the form on the next page.

If you wish to set up an account on behalf of a registered charity, please send us your charity number after creating an account to have your account set up as a charity and in order to be eligible to receive VAT exemptions on selected products.

If you are a Lions Club and would like to take advantage of our Lions Club Discount, please contact us after registering so we can apply the discount to your account.

What payment methods do you accept?

We accept Visa, Mastercard, Maestro, and Switch as well as Paypal. Our payment methods page contains more information about how you can pay.

Why isn't my discount code working?

Most discount codes, including the newsletter subscriber discount, require you to be logged in to your account to redeem them. If you are logged in and the code is still not working, please check the terms of the coupon - it may have expired or not be usable with another offer.

If you think there is a problem with your code, please contact us to let us know and we will be happy to assist you.

How much do you charge for delivery?

To provide the best possible delivery charge for every order, shipping rates are calculated based on the weight of your order. Add items to your basket and click on the basket in the top right corner of any page for an estimated cost. This price is based on a standard UK mainland service.

For a full list of available services to your address, proceed to the basket page where you can enter your postcode and get an accurate quote. See our delivery page for details of all of our delivery methods.

Can I collect my order from your warehouse?

You are welcome to collect your order from our warehouse in Newton Abbot, Devon.

If you wish to collect your order, please select Collect In Person as the delivery method on the checkout page and contact us to arrange a time for collection. Please allow one working day for us to pick and prepare your order before collecting.

Do I have to order online?

We think our website provides the quickest, easiest and most secure buying experience. However, we understand that some customers don't like placing orders online so we are happy to take your order over the phone. Please call 01626 437290 to place a phone order.

Can I be invoiced to pay later?

Yes. If you are buying for a fundraising organisation you may be eligible for credit. Click here for more details about credit accounts.

Is there a minimum order quantity?

No, there is no minumum order quantity. However some items, such as collection buckets and boxes, have discounts for bulk purchases so it is well worth considering placing a larger order!

Is there a discount for charities?

We don't offer a specific discount for charities, although registered charities can take advantage of VAT exemptions on some fundraising products, specifically collection buckets and boxes. To register as a charity, please send us your charity number after you have created an account - more details here.

What do I do if I want to return an item?

If you are not completely satisfied with your order, you can return the products to us, unused and in their original packaging, within 14 days of receipt. Click here for full details.

Do prices include VAT?

Yes, all prices shown on our website are VAT inclusive unless you are logged in with a charity account, in which case you will see some VAT exempt products at VAT exclusive prices. See our VAT exemptions page for more information on setting up a charity account.

What should I do if I experience problems?

If you experience problems with our website, we would be grateful if you could get in touch to let us know, so we can keep our site running as smoothly as possible.

If there is a problem with our website that is preventing you from placing your order, please call us on 01626 437290 to place your order over the phone with our customer services team.

What is Charnwood Fundraising?

Charnwood Fundraising is our recently acquired sister company. As a market-leading fundraising supplier, Charnwood specialises in collection buckets and boxes, and has allowed us to expand our product range to offer an even better variety at the most competitive prices at PDK.